Cue Doctor MagiCloth

SHIPPING:
Orders placed by 1 PM EST are generally able to ship it out the same day Monday thru Friday. All orders placed after 1 PM EST or on Saturday or Sunday will ship the following business day. Pool Junkie offers Free Standard Shipping on all orders above $49.00. The average delivery time from the date it departs our warehouse is 3 to days to your door.

ALL TRACKING NUMBERS ARE UPDATED DAILY MONDAY THRU FRIDAY BETWEEN 7:00 and 9:00 PM EST. We wait for courier services to pick up and scan the packages before we email you the details.

WE OFFER FLAT RATE STANDARD SHIPPING ON ORDERS LESS THAN $49.00 AND FREE SHIPPING ON ORDERS OVER $49.00

PLEASE TAKE THE TIME TO READ THE CONDITIONS, WE STRIVE TO TREAT EVERY CUSTOMER EQUALLY & FAIRLY WHILE FOLLOWING THESE GUIDLINES.

ORDER CONFIRMATION:
Once you have made your purchase from our online store, we will send you an email with a confirmation stating that we received your order. At that point we will pre-authorize your credit card (reserving the dollar amount) for the purchase. When the payment clears (which can take up to 1 Hour), your order will be finalized and your item will be shipped to your mailing address. If any issues occur with the payment, you will be contacted.

In the event that an item is back ordered or unavailable, we will void (CANCEL) the pre-authorization and reach out to you via phone or e-mail (electronic mail) to determine what our options might be.

ORDER SHIPMENT:
If your order is in stock and we process the charges to your credit card, it will ship within 24 Hours from the date of your order (Our record is same day shipping when everything goes well). We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at [email protected] or give us a call at 469-369-POOL.

SHIPPING:
Free Standard Shipping within the lower 48 states on all Pool Cues. $49 Minimum Order. Hawaii & Alaska will have a flat rate shipping charge of $9.95 USD on all orders.

INTERNATIONAL ORDERS: We currently do not offer international shipping as part of our checkout process. We can occasionally make exceptions for higher ticket items. Please contact us by phone or email to learn what options may be offered.

DAMAGES:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. Most couriers can record damaged packages in their delivery pad prior to getting your signature, this will be proof of “Damaged Delivery”. If your item(s) do arrive damaged, please send photos to [email protected] and we will process an insurance claim on your behalf and take care of you throughout the entire process.

DEFECT/DAMAGE CLAIMS:
All claims must be presented within 7 days of receipt of shipment. Products must be new and unused. Any signs of usage and alterations will not be accepted. Claims will not be considered or accepted after the 7 day period.

IF YOUR PACKAGE is really damaged upon delivery, REFUSE the shipment and make sure the courier specifies in his portable unit that the package is damaged. Do not let them “convince you to accept a damaged package, it is your right. It will be easier for us to deal with the situation if you refuse the shipment due to damaged packaging. Why? Because the package leaves our facility in excellent condition, so if any packages are damaged, that means that it was not handled properly by the transportation company.

RETURNS:
*BUYERS are responsible for the return shipping cost of returns*

Un-chalked cues may be returned or exchanged for up to 30 days from the invoice date. Every returned cue will be examined by the manufacture prior to any refund, this is a common practice in this industry. We must respect the demands of our manufacturers.

EXAMPLE: Your cue arrives, you accept the shipment, pull it out of the package and roll it on your table, it’s warped or there is an obvious defect… What should you do? (All within 7 days) Contact us right away by phone or email. DO NOT CHALK THE CUE (assuming your order is a cue or shaft). When a cue is warped or has a defect (100% perfection is hard to achieve) We will prepare a return label or you can ship the cue/shaft/product back to us for manufacturer inspection. If the product is warped or defected, we will simply send you another one. That’s it… You DO NOT pay for the shipping.

If after manufacturer inspection it is determined that there is NO DEFECT we will contact you right away by phone and or email

“Hello Sir/Madame, after inspecting the product that was returned we have determined that there is not a defect with this item… Do you still want the item?” If you answer Yes… We send it back, YOU PAY the Shipping (We already sent it free once and picked it up for the return) and you receive the item back.

If you decide you do not want the item, which is equivalent to cancelling your order. You will be charged the Return Shipping Fee + $15 re-stocking fee, the remainder of your purchase will be reimbursed to you using whatever the method of payment was for the purchase.

Returns are not the end of the world. We understand that we are human and can have a change of heart. We are shoppers too and these things happen. We post this process to make our policies as transparent as possible so there are no surprises or confusion!

CANCELLATIONS & REFUNDS:
All orders cancelled after 48 hours are subject to a $20 administration fee. If you order has shipped, you will also be responsible for return shipping charges. Refunds will only be issued to the original method of payment that you used when placing your order. As always please contact us by phone 469-369-POOL or email [email protected] with any questions.